Echoeback LLC – Terms & Conditions

1. Information We Collect

1.1 Personal Information

• Registration Data: Name, email address, password (hashed).

• Profile Data: User type (Free, Paid, Supporter), transaction history.

• Capsule Content: Text messages, video files, delivery dates, optional recipient emails.

• Payment Data: Payment method token or transaction details (via Stripe).

1.2 Usage & Analytics

• Device & Log Data: IP address, browser type, operating system, pages visited, timestamps.

• Cookies & Tracking: Session cookies, analytics cookies (Google Analytics), optional preference cookies.

2. How We Use Your Information

• To Provide & Improve the Service: Process your capsules, schedule deliveries, manage accounts.

• Communications: Send confirmation emails, delivery reminders, support responses, and marketing (with opt‑in).

• Billing & Fraud Prevention: Process payments, manage subscriptions, detect fraud or abuse.

• Analytics & Personalization: Understand usage patterns, troubleshoot issues, optimize features.

3. Information Sharing & Disclosure

• Service Providers: Stripe (payments), SendGrid/Mailgun (emails), AWS S3 (optional file storage), Google Analytics.

• Legal Requirements: Disclose data to comply with court orders, subpoenas, or legal obligations.

• Business Transfers: In the event of a merger, acquisition, or sale, user data may be transferred under confidentiality obligations.

4. Cookies & Tracking Technologies

• Necessary Cookies: Enable core functionality (login sessions).

• Performance & Analytics Cookies: Collect anonymous usage data to improve the Service.

• Opt‑In Cookies: For marketing or personalization.

You can disable non‑essential cookies via your browser settings, though this may affect functionality.

5. Data Retention

• We retain your personal and capsule data as long as your account exists or as needed to provide the Service.

• Transaction records and essential account data are kept for up to 10 years for legal and tax compliance.

• You may request deletion of your account and associated data 

6. Security

We implement reasonable technical and organizational measures including encryption at rest and in transit, access controls, and regular security assessments to protect your data. However, no internet transmission is 100% secure; transmission is at your own risk.

7. Your Rights & Choices

• Access & Portability: Request a copy of your personal data.

• Correction: Update or correct inaccurate information.

• Deletion: Request the deletion of your account and data (subject to legal retention obligations).

• Opt‑Out: Unsubscribe from marketing emails at any time via the link in our emails or by contacting support.

• Cookie Preferences: Manage cookie settings in your browser.

To exercise these rights, email privacy@echoeback.com.

8. Children’s Privacy

Echoeback is intended for users 13 years and older. We do not knowingly collect personal data from children under 13. If you believe a child under 13 has an account, please contact us to delete it.

9. Third‑Party Links

Our Service may contain links to third‑party websites. We are not responsible for their privacy practices. Please review their own policies.

10. Changes to This Policy

We may update this Privacy Policy. We will post the revised version with a new “Last updated” date. Continued use of the Service after changes constitutes acceptance.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:
Email: privacy@echoeback.com

Thank you for trusting Echoeback to safeguard your memories and growth.