Echoeback LLC – Terms & Conditions
Last updated: April 17, 2025
Echoeback LLC (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or use our website and services (the “Service”). By accessing or using Echoeback, you agree to this policy.
1. Information We Collect
1.1 Personal Information
Registration Data: Name, email address, password (hashed).
Profile Data: User type (Free, Paid, Supporter), transaction history.
Capsule Content: Text messages, video files, delivery dates, optional recipient emails.
Payment Data: Payment method token or transaction details (via Stripe).
1.2 Usage & Analytics
Device & Log Data: IP address, browser type, operating system, pages visited, timestamps.
Cookies & Tracking: Session cookies, analytics cookies (Google Analytics), optional preference cookies.
2. How We Use Your Information
To Provide & Improve the Service: Process your capsules, schedule deliveries, manage accounts.
Communications: Send confirmation emails, delivery reminders, support responses, and marketing (with opt‑in).
Billing & Fraud Prevention: Process payments, manage subscriptions, detect fraud or abuse.
Analytics & Personalization: Understand usage patterns, troubleshoot issues, optimize features.
3. Information Sharing & Disclosure
Service Providers: Stripe (payments), SendGrid/Mailgun (emails), AWS S3 (optional file storage), Google Analytics.
Legal Requirements: Disclose data to comply with court orders, subpoenas, or legal obligations.
Business Transfers: In the event of a merger, acquisition, or sale, user data may be transferred under confidentiality obligations.
4. Cookies & Tracking Technologies
Necessary Cookies: Enable core functionality (login sessions).
Performance & Analytics Cookies: Collect anonymous usage data to improve the Service.
Opt‑In Cookies: For marketing or personalization.
You can disable non‑essential cookies via your browser settings, though this may affect functionality.
5. Data Retention
We retain your personal and capsule data as long as your account exists or as needed to provide the Service.
Transaction records and essential account data are kept for up to 10 years for legal and tax compliance.
You may request deletion of your account and associated data
6. Security
We implement reasonable technical and organizational measures including encryption at rest and in transit, access controls, and regular security assessments to protect your data. However, no internet transmission is 100% secure; transmission is at your own risk.
7. Your Rights & Choices
Access & Portability: Request a copy of your personal data.
Correction: Update or correct inaccurate information.
Deletion: Request the deletion of your account and data (subject to legal retention obligations).
Opt‑Out: Unsubscribe from marketing emails at any time via the link in our emails or by contacting support.
Cookie Preferences: Manage cookie settings in your browser.
To exercise these rights, email privacy@echoeback.com.
8. Children’s Privacy
Echoeback is intended for users 13 years and older. We do not knowingly collect personal data from children under 13. If you believe a child under 13 has an account, please contact us to delete it.
9. Third‑Party Links
Our Service may contain links to third‑party websites. We are not responsible for their privacy practices. Please review their own policies.
10. Changes to This Policy
We may update this Privacy Policy. We will post the revised version with a new “Last updated” date. Continued use of the Service after changes constitutes acceptance.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact:
Email: privacy@echoeback.com
Thank you for trusting Echoeback to safeguard your memories and growth.