Refund Policy

Last updated: February 3, 2026

At EchoeBack, we want you to be completely satisfied with your experience. If for any reason you’re not happy with your subscription, we’ve made it easy to get a refund.

7-Day Money-Back Guarantee

All paid subscriptions (Monthly, Quarterly, and Annual) are covered by our “7-day money-back guarantee.”

**Within 7 days:** Contact us for a refund, minus payment processing fees (~3%). No questions asked.

**After 7 days:** No refunds are available, but you can cancel your subscription at any time to prevent future charges.

Note: Payment processors (Stripe) charge non-refundable fees on every transaction. We pass this cost to refund requests to keep our service affordable for everyone.

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How to Request a Refund

1. Email us at “support@echoeback.com” within 7 days of your purchase.

2. Include your account email and the reason for your request (optional, but helps us improve).

3. We’ll process your refund within 5-10 business days.

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Cancellation vs. Refund

**Cancellation:** Stops future billing. Your account remains active until the end of your current billing period, and all scheduled capsules will still be delivered.

**Refund:** Returns your money. Your account will be downgraded to the Free plan immediately.

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